Here are answers to some frequently asked questions. You might have a question we don’t cover here, so please just ask!
WHAT FILES DO YOU ACCEPT?
We heart Illustrator (.ai) files but accept images in TIFF, JPG, PDF, PSD and EPS format as well. If your image is not an .ai file you could be subject to additional art fees. Make sure your images are of high-resolution (at least 200 dpi) and all text is converted to outlines. One note of caution: we do NOT take Word, Powerpoint (this includes PDF exported from Powerpoint) , or Publisher files.
WILL YOU PRINT ONE T-SHIRT FOR ME? HOW ABOUT ONE MUG?
Sadly, no. We no longer provide a retail service to consumers. We only sell B2B and our minimums are 50 units for apparel and 72 units for drinkware. Other items have different minimums. But the rule of thumb is, we only sell in bulk. Think of us as Costco, but for swag.
WHATCHOO TALKIN’ BOUT WILLIS?
We’ve had our research team and lab assistants toiling night and day. Yet, we still don’t know what the hell Willis was talking about.
HOW DO I PLACE MY ORDER?
Shoot us an email at firstname.lastname@example.org or if you remember how to use the phone you can call us at 206-329-0499. Wholesale customers are invited to schedule a time to swing by for product samples and general shop talk.
CAN I GET A REFUND?
Um…no. Since all we do is custom work, we can’t do refunds (that is, unless the error is on our part). For example, if you ordered white shirts and we gave you black –obviously, we made that mistake (sorry). However, if your boss told you to order periwinkle and you ordered lavender shirts well then ouch! you made the mistake (it happens), so then…um…no. We don’t do refunds.
CAN I PICK UP MY ORDER?
Unfortunately, no. But! we do UPS or courier your order right to your door!
HOW LONG DOES IT TAKE TO GET MY SWAG?
T-shirt orders tend to take around a week and a half to two weeks, but we can do rush orders, just ask! Other SWAG takes from 2 to 3 weeks. It is better to order as early as possible in case we make an error(sorry!) or you do (unthinkable!) OR Fed ex does (It happens!).
CAN I BRING IN MY OWN SHIRTS, TOWELS, MUGS, or GERBILS for you to brand?
No shirt. No shoes. No outside garments. No service. No exceptions. If there is something you’re looking for in particular, chances are we can order it for you. Please come to us first and we should be able to work something out. Please keep in mind that we brand everything but small animals.
WILL YOU DESIGN MY SHIRT?
Heck, yeah! Our staff are creative folk who have pretty good eyes for design and illustration (though we all wear contacts and/or glasses or are blind in one eye). We would love to put your idea in motion and, if given the chance, usually jump at the opportunity of spending more time with our computers. Give us that opportunity (please!).